A. INRODUCTION

Welcome to Rialto.com.bd also hereby known as “we”, “us” or “Rialto”. We are an online marketplace and these are the terms and conditions governing your access and use of Rialto along with its related sub-domains, sites, services and tools (the “Site”). By using the Site, you hereby accept these terms and conditions (including the linked information herein) and represent that you agree to comply with these terms and conditions (the “User Agreement”). This User Agreement is deemed effective upon your use of the Site which signifies your acceptance of these terms. If you do not agree to be bound by this User Agreement please do not access, register with or use this Site. This Site is owned and operated by Rialto.com.bd.

The Site reserves the right to change, modify, add, or remove portions of these Terms and Conditions at any time without any prior notification. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions regularly for updates. Your continued use of the website following the posting of changes to Terms and Conditions of use constitutes your acceptance of those changes.

 

B. CONDITION OF USE

1. YOUR ACCOUNT

To access certain services offered by the platform, we may require that you create an account with us or provide personal information to complete the creation of an account. We may at any time in our sole and absolute discretion, invalidate the username and/or password without giving any reason or prior notice and shall not be liable or responsible for any losses suffered by, caused by, arising out of, in connection with or by reason of such request or invalidation.

You are responsible for maintaining the confidentiality of your user identification, password, account details and related private information. You agree to accept this responsibility and ensure your account and its related details are maintained securely at all times and all necessary steps are taken to prevent misuse of your account. You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. You agree and acknowledge that any use of the Site and related services offered and/or any access to private information, data or communications using your account and password shall be deemed to be either performed by you or authorized by you as the case may be. You agree to be bound by any access of the Site and/or use of any services offered by the Site (whether such access or use are authorized by you or not). You agree that we shall be entitled (but not obliged) to act upon, rely on or hold you solely responsible and liable in respect thereof as if the same were carried out or transmitted by you. You further agree and acknowledge that you shall be bound by and agree to fully indemnify us against any and all losses arising from the use of or access to the Site through your account.

Please ensure that the details you provide us with are correct and complete at all times. You are obligated to update details about your account in real time by accessing your account online. For pieces of information you are not able to update by accessing Your Account on the Site, you must inform us via our customer service communication channels to assist you with these changes. We reserve the right to refuse access to the Site, terminate accounts, remove or edit content at any time without prior notice to you. We may at any time in our sole and absolute discretion, request that you update your Personal Data or forthwith invalidate the account or related details without giving any reason or prior notice and shall not be liable or responsible for any losses suffered by or caused by you or arising out of or in connection with or by reason of such request or invalidation. You hereby agree to change your password from time to time and to keep your account secure and also shall be responsible for the confidentiality of your account and liable for any disclosure or use (whether such use is authorised or not) of the username and/or password.

2. YOUR ACCOUNT VS YOUR ORDER

We Only Consider the name of a Rialto account holder as the owner of and the client of the product(s) which has been ordered from the respective Rialto account. You should not request for any changes in the name of the owner while delivering the product (i.e.: foods/ fruits etc.)

Rialto retains all kinds of authority to ban/cancel/freeze/unfreezeyour account(s) if they think it should be done so. Rialto is not bound to provide the balance amount (of cashback) to you if your accountis blocked/banned. Any kind of balance paid by you through bkash/ bank/ cash would be refunded to you within a reasonable timeperiod. Please note that it may depend on the calculation of your total payment vs the cashback you received and used.

3. YOUR CONDUCT

You should not utilize the site at all that causes, or is probably going to cause, the Site or access to it to interfere, harmed or disabled in any capacity. You should not participate in exercises that could hurt or conceivably hurt the Site, its workers, officials, delegates, partners or some other gathering legitimately or in a roundabout way connected with the Site or access to it to be intruded, harmed or debilitated in any capacity. You comprehend that you, and not us, are answerable for every single electronic correspondence and substance sent from your PC to us and you should utilize the Site for legal purposes as it were. You are carefully restricted from utilizing the Site

Rialto.com.bd might not be subject to any individual for any misfortune or harm, which may emerge from the utilization of any of the data contained in any of the materials on this site.

• for deceitful purposes, or regarding a criminal offense or other unlawful movements
• to send, utilize or reuse any material that doesn’t have a place with you; or is illicit, hostile (counting yet not constrained to material that is explicitly unequivocal substance or which advances prejudice, dogmatism, scorn or physical mischief), tricky, misdirecting, damaging, foul, hassling, disrespectful, abusive, derogatory, vulgar, obscene, pedophilic or threatening; ethically questionable, stigmatizing or in break of copyright, trademark, secrecy, protection or some other exclusive data or right; or is generally damaging to outsiders; or identifies with or advances tax evasion or betting; or is unsafe to minors in any capacity; or mimics someone else; or undermines the solidarity, trustworthiness, security or power of Bangladesh or neighborly relations with remote States; or offensive or generally unlawful in any way at all; or which comprises of or contains programming infections, political battling, business sales, networking letters, mass mailings or any ‘spam‘
• Use the Site for illicit purposes.
• to cause irritation, bother or unnecessary nervousness
• for whatever other purposes that is other than what is expected by us.

 

4. SUBMISSION:

Anything that you submit to the Site or potentially give to us, including yet not restricted to, questions, audits, remarks, and proposals (on the whole, “Entries”) will turn into our sole and selective property and will not become back to you. Notwithstanding the rights pertinent to any Submission, when you present remarks or surveys on the Site, you additionally award us the privilege to utilize the name that you submit, regarding such audit, remark, or other substance. You will not utilize a bogus email address, profess to be somebody other than yourself or generally misdirect us or outsiders with regards to the cause of any Submissions. We may, yet will not be committed to, expel or alter any Submissions with no notification or lawful course appropriate to us in such manner.

We list a huge number of items available to be purchased offered by various dealers on the Site and host different remarks on postings, it isn’t workable for us to know about the substance of every item recorded available to be purchased or each remark or survey that is shown. Appropriately, we work on a “guarantee, audit and takedown” premise. On the off chance that you accept that any substance on the Site is illicit, hostile (counting yet not restricted to material that is explicitly express substance or which advances prejudice, bias, scorn or physical mischief), beguiling, deluding, harsh, profane, irritating, impious, slanderous, offensive, revolting, obscene, paedophilic or threatening; ethnically questionable, criticizing; or is generally damaging to outsiders; or identifies with or advances tax evasion or betting; or is destructive to minors in any capacity; or mimics someone else; or compromises the solidarity, trustworthiness, security or sway of Bangladesh or cordial relations with remote States; or shocking or generally unlawful in any way at all; or which comprises of or contains programming infections, (” frightful substance “), please tell us quickly by following by keeping in touch with us on [email protected]. We will make every single useful undertaking to examine and evacuate substantial offensive substance griped about inside a sensible measure of time.

If it’s not too much trouble guarantee to give your name, address, contact data and the same number of pertinent subtleties of the case including the name of frightful substance party, occasions of protest, confirmation of complaint among others. If you don’t mind note that giving inadequate subtleties will ruin your case and unusable for legitimate purposes.

6. CLAIMS AGAINST INFRINGING CONTENT:

We regard the licensed innovation of others. On the off chance that you accept that your licensed innovation rights have been utilized such that offers to ascend to worries of encroachment if it’s not too much trouble illuminate us and we will endeavor every single sensible exertion to address your worry inside a sensible measure of time. It would be ideal if you guarantee to give your name, address, contact data and the same number of pertinent subtleties of the case including the name of encroaching gathering, cases of encroachment, and verification of encroachment among others. If you don’t mind note that giving deficient subtleties will ruin your case and unusable for lawful purposes. What’s more, giving bogus or misdirecting data might be viewed as a legitimate offense and might be trailed by lawful procedures.

We likewise regard a maker’s entitlement to go into selective appropriation or resale understandings for its items. In any case, infringement of such understandings doesn’t establish licensed innovation rights encroachment. As the implementation of these understandings is an issue between the producer, wholesaler and additionally particular affiliate, it would not be befitting for us to aid the authorization of such exercises. While we can’t give legitimate guidance, nor share private data as secured by the law, we suggest that any inquiries or concerns with respect to your privileges might be steered to lawful authority.

7. INDEMNITY

You will repay and hold innocuous Rialto.com.bd, its auxiliaries, offshoots, and their particular officials, executives, operators, and representatives, from any case or request, or activities including sensible lawyer’s expenses, made by any outsider or punishment forced due to or emerging out of your break of these Terms and Conditions or any record joined by reference, or your infringement of any law, rules, guidelines or the privileges of an outsider.

You therefore explicitly discharge Rialto as possessed by offshoots as well as any of its officials and delegates from any cost, harm, obligation or other outcome of any of the activities/inactions of the merchants or other specialist co-ops and explicitly waiver any cases or requests that you may have for this benefit under any resolution, contract or something else.

8. LOSSES

We won’t be answerable for any business or individual misfortunes (counting however not restricted to loss of benefits, income, contracts, foreseen investment funds, information, altruism, or squandered consumption) or whatever other backhanded or weighty misfortune that isn’t sensibly predictable to both you and us when you initiated utilizing the Site.

9. CORRECTIONS TO CONDITIONS OR ALTERATIONS OF SERVICE AND RELATED PROMISE

We maintain all authority to make changes to the Site, its strategies, these terms and conditions and some other freely showed condition or administration guarantee whenever. You will be dependent upon the approaches and terms and conditions in power at the time you utilized the Site except if any change to those strategies or these conditions is required to be made by law or government expert (in which case it will apply to orders recently set by you). In the event that any of these conditions is regarded invalid, void, or in any way, shape or form unenforceable, that condition will be considered severable and won’t influence the legitimacy and enforceability of any outstanding condition.

10. WAIVER

You recognize and perceive that we are a private business endeavor and claim all authority to lead the business to accomplish our targets in a way we esteem fit. You additionally recognize that in the event that you break the conditions expressed on our Site and we make no move, we are as yet qualified for utilizing our privileges and cures in whatever other circumstance where you rupture these conditions.

11. ADMINISTERING LAW AND JURISDICTION

These terms and conditions are administered by and interpreted as per the laws of The People’s Republic of Bangladesh. You concur that the courts, councils and additionally semi-legal bodies situated in Dhaka, Bangladesh will have the restrictive purview on any question emerging inside Bangladesh under this Agreement.

12. OFFERS:

Rialto is not liable or bound to provide any other offers of any merchant/ importer/ vendors’ at any other places/ sites except Rialto. You can just request/ask/solicitation or look for data about the offers given/ declared by Rialto.

One client will have the option to buy one item during any special offers (*if not allowed and announced multiple quantities by Rialto).

Customers can claim to withdraw any kind of cashback according to the conditions applied for the respective offers.

13. VALUING, AVAILABILITY AND ORDER PROCESSING

 

All costs are recorded in Bangladeshi Taka (BDT) and are comprehensive of VAT and are recorded on the Site by the merchant that is selling the item or administration. Things in your Shopping Cart will consistently mirror the latest value shown on the thing’s item detail page. If it’s not too much trouble note that this cost may vary from the value appeared for the thing when you previously put it in your truck. Putting a thing in your truck doesn’t save the value that appeared around then. It is additionally conceivable that a thing’s cost may diminish between the time you place it in your bin and the time you buy it.

We don’t offer value coordinating for any things sold by any merchant on our Site or different sites.We are resolved to give the most exact evaluating data on the Site to our clients; be that as it may, blunders may at present happen, for example, situations when the cost of a thing isn’t shown effectively on the Site. In that capacity, we maintain all authority to won’t or drop any request. If a thing is mispriced, we may, at our own tact, either get in touch with you for guidelines or drop your request and advise you of such crossing out. We will reserve the option to can’t or drop any such requests whether the request has been affirmed and your prepayment handled. On the off chance that such a retraction happens on your prepaid request, our approaches for the discount will apply. If it’s not too much trouble note that Rialto has 100% right on the discount sum. Generally, the discount sum is determined dependent on the client followed through on cost in the wake of deducting any kind of markdown and delivery charge.

We list accessibility data for items recorded on the Site, remembering for every item data page. Past what we state on that page or generally on the Site, we can’t be increasingly explicit about accessibility. It would be ideal if you note that dispatch gauges are only that. They are not ensured dispatch times and ought not to be depended upon in that capacity. As we process your request, you will be educated by email or SMS if any items you request end up being inaccessible.

It would be ideal if you note that there are situations when a request can’t be prepared for different reasons. The Site maintains whatever authority is needed to won’t or drop any request in any way, shape or form at some random time. You might be approached to give extra confirmation or data, including yet not constrained to telephone numbers and address, before we acknowledge the request.

So as to keep away from any extortion with a credit or check cards, we maintain whatever authority is needed to acquire approval of your installment subtleties before furnishing you with the item and to confirm the individual data you imparted to us. This confirmation can take the state of a character, spot of habitation, or banking data check. The nonappearance of an answer following such a request will naturally cause the wiping out of the request inside a sensible timetable. We maintain whatever authority is needed to continue to coordinate undoing of a request for which we presume a danger of false utilization of banking instruments or different reasons without earlier notice or any ensuing lawful obligation.

If there is any mistakes found regarding pricing (example- overpriced than the MRP or lower price than the MRP) of any product and if the seller delivers that mispriced product even after notified by customer and if any action is not taken by the seller even after notified by customer then the seller will be solely legally liable for this.

14. SECURITY AND FRAUD

• When you utilize a voucher, you warrant to Rialto that you are the appropriately approved beneficiary of the voucher and that you are utilizing it in compliance with common decency.
• If you recover, endeavor to reclaim or support the recovery of voucher to acquire limits to which you are not entitled you might be perpetrating a common or criminal offense
• If we sensibly accept that any voucher is being utilized unlawfully or illicitly, we may reject or drop any voucher/request and you concur that you will have no case against us in regard of any dismissal or crossing out. Rialto maintains whatever authority is needed to make any further move it considers suitable in such occasions.

 

15. MASS PURCHASING

Rialto sites are accessible for non-business and residential utilization as it were. We maintain all authority to reject or cross out your request on the off chance that we trust you are requesting our items for business or other re-deal purposes. We apply breaking points to some of our items to ensure stock accessibility so that whatever number of our clients as could be expected under the circumstances can purchase our items.

16. RESELLING Rialto PRODUCTS

Reselling Rialto products for business purposes is strictly prohibited. If any unauthorized personnel are found committing the above act,legal action may be taken against him/her. If it is found and proven that any order has been placed to cash out the paid amount, legal action may be taken against him/her. If any seller orders (as a customer) from their own shop using cashback or any other balance it would be considered as the violation of the act mentioned above.In that case seller (as seller account) & customer (as customer account) would be bound to oblige the decision taken by Rialto as well as legal action may be taken.

17. STOCK AVAILABILITY

The orders are subject to availability of stock. If there is any problem with stock then the order can be canceled at any time, irrespective of any duration.

18. DELIVERY TIMELINE

The delivery might take longer than usual timeframe/line to be followed by Rialto. The delivery timeframe is only subject to estimation and please consider and calculate the announced timeframe as working days. It might vary depending upon the circumstances. Delivery might be delayed due to force majeure events which include, but not limited to, political unrest, political events, national/ public holidays/ official holiday(s), etc.

19. DELIVERY CHARGE(S)

Rialto doesn’t bear any kinds of delivery charges for the order(s). Merchants and/or customers have to bear the delivery charges.

***N.B. If any delivery fails due to customer negligence or any other reason from the customer, then the customer is bound to pay the return courier charge(s) as well as the redelivery charge(s).

20. RETURNS POLICY

1.If your item is faulty/harmed or mistaken/deficient at the hour of conveyance, if you don’t mind, please get in touch with us inside the pertinent return window. Your item might be qualified for discount or substitution relying upon the item class and condition.

2. Please note that a few items are not qualified for arrival if the item is “Never again required”

 

3. For gadget related issues after use or the lapse of the arrival window, we will elude you to the brand guarantee focus (if relevant).

 

4. Please note that you should keep and be able to provide proper documentation and proof about your return/refund claim (i.e. unboxing video, receiving invoice, etc.).

 

21. CANCELLATION

Rialto retains unqualified right to cancel any order at its sole discretion prior to dispatch and for any reason which may include, but not limited to, the product being mispriced, out of stock, expired, defective, malfunctioned, and containing incorrect information or description arising out of technical or typographical error or for any other reason.

22. REFUND

In case of any cancellations of any order(s) due to inevitable circumstances the paid amount would be refunded as the customers provided account. Customer need to report an issue as refund category and should mention his/her desired refund type(i.e. bkash/bank) along with details (bkash personal number, bank account details).

If the customer cancels his/her order, then he/she will get refunded with his/her principal amount and will be disqualified for any kind of offers or cashback associated with the particular order.

The refund process may take up to 15-30 working days or more depending upon the payment service gateway provider’s clauses. The refund will be initiated within the same payment channel i.e. if the customer pays via Bkash then the customer will be refunded through Bkash. The customer cannot be refunded via any other payment channels. But Rialto retains the right and has the right to consider/ reconsider refund via another flexible channel(s) to make the refund system faster or to make it easier for the customer.

The customer will not be eligible for any extra cashback/bonus against his principal amount in case of refunds. Rialto is not bound to pay any kind of service charge or cost for the refunded amount.

23. REPRESENTATIONS AND WARRANTIES

We don’t make any portrayal or guarantee as to points of interest, (for example, quality, esteem, salability, and so forth) of the items or administrations learned to be sold on the Site when items or administrations are sold by outsiders. We don’t certainly or expressly bolster or embrace the deal or acquisition of any items or administrations on the Site. We acknowledge no obligation for any blunders or exclusions, regardless of whether for the benefit of itself or outsiders.

We are not liable for any non-execution or break of any agreement that went into between you and the merchants. We can’t and don’t ensure your activities or those of the dealers as they finish up exchanges on the Site. We are not required to intercede or resolve any debate or contradiction emerging from exchanges happening on our Site.

We don’t any time of time during any exchange as went into by you with an outsider on our Site, gain title to or have any rights or claims over the items or administrations offered by a dealer. In this way, we don’t have any commitments or liabilities in regard to such contract(s) went into between you and the seller(s). We are not answerable for inadmissible or postponed execution of administrations or harms or deferrals because of items that are out of stock, inaccessible or delay purchased.

Valuing any product(s) or related data as thought about the Site may because of some specialized issue, typographical blunder or other explanation by the off base as distributed and therefore you acknowledge that in such conditions the vendor or the Site may drop your request without earlier notice or any obligation emerging subsequently. Any prepayments made for such requests will be discounted to you per our discount arrangement as stipulated.

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You confirm that the product(s) or service(s) ordered by you are purchased for your internal / personal consumption and not for commercial resale. You authorize us to declare and provide declaration to any governmental authority on your behalf stating the aforesaid purpose for your orders on the Site. The Seller or the Site may cancel an order wherein the quantities exceed the typical individual consumption. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity that exceeds the typical individual consumption. What comprises a typical individual’s consumption quantity limit shall be based on various factors and at the sole discretion of the Seller or ours and may vary from individual to individual.

You may cancel your order at no cost any time before the item is dispatched to you.

Please note that we sell products only in quantities which correspond to the typical needs of an average household. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity typical for a normal household.